We protect your privacy and handle your personal information openly, fairly, and legally. This policy explains what we collect, how we use it, and your rights.

We may collect and use the following information:

• Your name

• Email address

• Phone number

• Billing and delivery addresses

• Payment information (processed securely by our payment providers; we do not store full card details)

• Messages you send us

• Details given when booking an appointment

• Details given when subscribing to our newsletter

We may also collect limited technical details like IP address, browser type, device info, and website usage. This is gathered using cookies and analytics tools.

We use your information to:

• Process and fulfil orders

• Arrange bespoke consultations and appointments

• Respond to enquiries

• Provide customer support

• Send newsletters and updates (if you’ve opted in)

• Improve our website and services

We do not sell your personal data.

Under UK GDPR, we rely on these lawful bases:

• Contract: when processing is needed to fulfil an order or provide a service

• Legitimate interest: to improve our services and website

• Consent: for marketing communications (you can withdraw consent at any time)

If you subscribe to our newsletter, we’ll only send occasional emails about new work, events, and updates. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly. We won’t send marketing emails unless you’ve opted in.

We may share your information with trusted partners who help run our business, such as payment processors, website hosts, email services and delivery companies. These partners must protect your data and follow data protection laws. We may also disclose information but only when required by law.

We protect your personal information with suitable technical and organisational measures. Payment transactions are encrypted on secure servers. We do not keep full credit card details.

We keep personal data only as long as needed to:

• complete orders

• meet legal, tax, or accounting obligations

• resolve disputes

Marketing data is kept until you unsubscribe.

Our website uses cookies to:

• Run essential site functions

• Track site traffic

• Improve your experience

Types of cookies:

• Essential: needed for the site to work

• Analytics: help us see how visitors use the site

You can manage or disable cookies in your browser settings. Disabling some cookies may affect how the site works.

Under UK GDPR, you can:

• Access the personal data we hold about you

• Ask us to correct incorrect information

• Request deletion of your data (when allowed)

• Object to how we process your data

• Withdraw your consent

• Complain to the Information Commissioner’s Office (ICO)

To use these rights, contact us at info@babujewellery.co.uk

Our website may link to external sites, but we are not responsible for their privacy practices.

We may update this policy occasionally. The latest version will always be on this page. By using our website, you agree to this Privacy & Cookies Policy.