FAQs
What’s your return policy?
1
Please read and understand our Terms and Conditions before any purchasing. We offer a Free 1 Year Warranty from the day of purchasing. It is important to keep your warranty card safe to provide us with, if your piece of Jewellery needs any repair work or just a little bit of TLC. This covers for one time only. If you have an item that is eligible for a refund and returned to us safely, we will notify you once received and has undergone a workshop inspection. If the item has passed the inspection, you will be notified if your refund has been approved and shall be processed to your original payment method. Please allow a few days for the transaction to be complete.
We currently do not provide any overseas shipping options or transactions. UK only (for now!!)
What does your Warranty Card cover?
2
Our Warranty Card covers any sort of repair work such as resizing the ring, fixing a chain or even just a polish up and a bit of TLC to bring it back to life.
Please note that it does not cover chipped stones or enamel breakage. Any damage to the stones or enamel will need to be covered by the customer.
The Warranty Card covers for One Time Only within 1 Year from purchase.
Do you do Bespoke or Custom Jewellery?
3
Yes!! Absolutely! Tell us what you have in mind and we can work together to create your dream Jewellery! Please go onto the Contact Us page and we will get back to you as soon as we can.
We look forward to hearing from you!!
Where is your Jewellery made?
4
All pieces at BABU Jewellery are entirely handcrafted within the UK. Babu Jewellery strongly supports the local craftsmen, artists, stone setters and polishers.
Each piece is posted and packaged in recyclable paper and packaging or can be re-used for something else. We strongly hold our views and values to ethically sourced stones, metal and all other materials
Where does the name BABU come from?
5
My son!! When he was first learning to talk, he was delayed in his speech and had trouble saying ‘mama’ or ‘mummy’ so he called me Babu instead.
FYI - He has zero issues with talking now!
What if I need to cancel my order?
6
If the piece you have purchased online is in stock or Ready to Ship, you cannot cancel your order. This is due to the fact that it will be posted to you within 1-2 working days.
For all Bespoke or Made to Order Items, you may cancel your order within 7 days from purchase. However, please note that there is a Non-Refundable 50% deposit.
Can you repair my BABU Jewellery?
7
If all conditions are met regarding our Warranty Card and Terms and Conditions, we will happily repair your Jewellery as required. We only accept pieces that have been bought through our online store.
If your item has arrived damaged, you must email us withing 24 HOURS of receipt with photographic evidence and state the intent of return. Once logged, you will receive an email with instructions to return the item to us for a full refund including the original shipping costs. If you wish to go for a replacement, then we will do our very best to accommodate as soon as possible.
Please note that we do not repair any Jewellery made by other brands.
How do I look after my Jewellery?
8
We take great pride in our Jewellery pieces and take great care in crafting these pieces with artistry at its finest. We strongly believe that all your Jewellery should be crafted to last not just one lifetime, but many!! Most Jewellery items are somewhat durable but not indestructible. Over time, it will naturally evolve, some natural wear and tear and become dull - all very normal!!
Unless it is an engagement/wedding ring, treat your BABU Jewellery as occasion wear. Any repairs are not covered in the price.
Take a look at our Jewellery care section.
9
I’m in love with your Jewellery but the prices of gold are too daunting. Can I request an piece in silver or 9ct Gold?
In this current climate, the prices of gold especially, is unpredictable, unprecedented and somewhat a little scary. However, at Babu Jewellery, we fully believe that a well crafted piece of Jewellery is for everyone!! If you see something you like but want it in a more wallet friendly metal like Silver or 9ct gold, please contact us and pre-order your piece and we will do our best to accommodate.
What are your post and packaging methods? Can I come and collect it?
10
At Babu, it’s important to us to be planet friendly. That’s why all of our packaging are recyclable or can be reused for something else.
For posting, we use Royal Mail Special Delivery Guaranteed next day by 1pm. This requires a signature from the customer.. For anything of a certain value, we use a same day courier with an agreed upon price with the customer.
We also provide the option of coming to the studio and collect your piece in person. Please take note that at BABU, we have a workshop dog named Gus. He is a Beagle. He is extremely friendly, loves fuss and attention but will most probably be belly up asleep. You can see a photo of him in the Contact Us page or on our Instagram.