Terms and Conditions

All online purchasing and credit/debit card use must be yours. If the issuer of your payment card refuses to authorise payment, we will not be liable for any delay or non-delivery of your order. Any unfriendly and antisocial behaviours will not be tolerated and we reseve the right to cancel any orders.

On all Bespoke, Pre - Orders and Made To Order items have a required 50% non-refundable deposit before we proceed. This will be deducted from your final bill.

By submitting an order to us via our online website, you represent and warrant that the payment details, billing address and delivery address that you have provided are correct. Always double check the delivery address. If you have discovered that you have written down the delivery address incorrectly, you must email us within 24hrs from purchase. If the delivery address has not been amended within 24 hours of purchasing, we are not liable for any wrong delivery destinations resulting in missing items or delays because of those reasons.

Payment

Returns and Refunds

We offer a full refund within 14 days from receipt on any In Stock and Ready To Ship orders, providing that the item is returned to us unworn and in its original condition and packaging and has not undergone any personalisation or alterations to the design.

We do not offer any refunds or returns for FULL ET’s due to it being impossible for them to be resized. But rest assured, if you have any issues at all, contact us and we will do our very best to make sure it is perfect for you. If you are unsure of your finger size, it is strongly advised to measure the desired finger correctly. Our advise is to go into any jewellers and request a fitting. It is best to do this towards the end of the day when it is warm.

Any items that are eligible to be returned and refunded must be posted back via Royal Mail Special Delivery by 1pm. Please be advised that we are not responsible for any missing items that are being returned.

Please note that any customised items, bespoke items and any jewellery that has been adjusted by the customers request are also non-refundable. We do not offer any refunds or exchanges on earrings due to hygiene reasons.

If you have an item that is eligible for a refund and returned to us safely, we will notify you once received and has undergone a workshop inspection. If the item has passed the inspection, you will be notified if your refund has been approved and shall be processed to your original payment method. Please allow a few days for the transaction to be complete.

We take pride that all our pieces, not matter how big or small, are lovingly handmade and therefore makes each piece a little different and totally unique to the customer. If there are any issues, please contact us immediately and we will try to resolve them with clarity and confidence. We believe in the artistry behind jewellery making and strive to create beautiful pieces that are admired and last for generations. Please read and understand the Jewellery Care section to prolong the life of your piece.

Post and Packaging

All pieces at BABU Jewellery is exquisetly packaged in luxury boxes for that star quality. No matter the size or cost, we believe every piece should be treated equally.

Each item is posted and packaged in recycleable paper and packaging or can be re-used for something else. We strongly hold our views and values to ethically sourced stones, metal and all other materials. We do not believe or support any cruelty and non recycleable options and strive to keep our carbon foot to a minimum. All pieces at BABU Jewellery are entirely handcrafted within the UK. We support our local crafstmen, artists, stone setters and polishers to create our beautiful artwork.

Once your piece(s) are ready, they will be posted by Royal Mail Special Delivery by 1pm regarding that the jewellery piece costs no more than £5000. On luxury bespoke items and masterpieces, it will be arranged by special courier with an agreed upon price with the customer.